FAQ

General

Q: When is check-in/check-out?
A: Check-in is at 3:00PM and check-out time is at 10:00AM. Please don't hesitate to inform us if you will arrive at a different time as we can store baggage before check-in.

Q: Can I use a shuttle service?
A: Yes, we provide a pick-up service upon arrival and departure. Please inform the reception desk at least five days in advance to arrange.

Q: Can I use the shuttle bus service during my stay?
A: Yes, during your stay we can pick you up from the supermarket or restaurants in Hakuba village between 5pm and 7pm. Reservation is not necessary but there may be a waiting time during busy periods.

Q: Is there a parking lot?
A: Yes, there is a free parking area for guests behind the building.

Q: Can I use WiFi?
A: Yes, free WiFi is available throughout the building and in each room.

Q: What time is the Concierge Desk open?
A: Concierge staff are available on the 1st Floor between 8am and 8pm. Please do not hesitate to ask us for assistance with activity or restaurant bookings during your stay.

Rooms

Q: Can I stay in a room for 7 people?
A: Because there are only 6 single beds, the adult capacity is 6 people. Up to 3 children (under 6 years old) may stay when sharing a bed.

Q: Are there cribs?
A: Yes. We can provide free of charge. Please notify us in advance as there are limited numbers.

Q: Can I change the Q bed to a double bed?
A: You can change any room from twin bed to double bed according to your request. Please contact us at least 5 days in advance. Single bed size is 97 cm x 203 cm. The size of the double bed is 194 cm X 203 cm.

Q: Are there rooms with 2 to 3 guests?
A: Winter seasons are all 3 bedroom (123 m²) type rooms of the same layout. In the spring, summer, and autumn season, you can use 1 bedroom or 2 bed type rooms that only use one or two of the three bedrooms. Please check the plan details.

Q: Is there a futon lending service?
A: We are sorry. There is no futon rental service.

Q: Is there a bathtub in each room? Is there a toilet attached?
A: One of the three A bedrooms has a bathtub, shower, washbasin and toilet, one room with shower and washbasin and toilet, one room with shower and washbasin only.

Q:Is there any night wear?
A: Yes. Nightwear for adults is provided in each room.

Q: What amenities are available?
A: Shampoo, Conditioner, Body soap, Towels, Hand soap, Toothbrush, Cotton swabs, Hairbrush, Hairband, Shaving foam. Hair dryers are provided in each room. Please contact the front desk if necessary for any additional items.

Q: Is there a laundry service?
A: There is a washing machine/dryer in your room. Single-use detergent is supplied, please contact the Concierge desk for additional use.

Kitchen

Q: Do you have seasonings in the kitchen?
A: Salt and Pepper only.

Q: Are cooking utensils available?
A: Kitchen knife, chopping board, most of cooking utensils such as tongs, chopsticks, wooden spatula, whipper, peeler etc are prepared. Each room features a microwave oven, oven, toaster, pot, coffee maker, rice cooker.

Q Do you have additional items for lending?
A Yes. We will lend a pot and a cassette stove free of charge, but as there are limited numbers, please make a reservation in advance.

Other

Q: Do you have a game rental service?
A: Yes, wwo NES are available for rent. Please contact the reception.

Q: Can I use a credit card for payment?
A: Yes. We accept VISA, MasterCard, AMEX, JCB, Diners Card, DiscoverCard and others are available.

Q: Can I receive a massage in the room?
A: Yes. When the esthetician visits the room at your preferred time, you can receive the treatment in the bedroom. Please contact the concierge desk to reserve.

Q: Is there a babysitter service?
A: Yes. We accept booking of partnered babysitter at concierge desk.

Q: Can I smoke?
A: No, Mountain Side is completely non-smoking.

Q: Can I bring my pet?
A: Sorry, no pets allowed.

Q: Is there a convenience store nearby?
A: The nearest convenience store is about 2 km from Mountain Side. It takes about 30-40 minutes to go back and forth on foot.

Q: Is there a supermarket nearby?
A: There are 3 supermarkets in the village, about 5 to 10 minutes by car.